Online Returns Policy

Senteurs d’Orient strives to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 14 days of the date of purchase.

After 14 days, a store credit or exchange will be issued for any unopened merchandise returned within 60 days after purchase. All items must be accompanied by the original receipt and in unopened, saleable condition.

We are only able to process online returns if the products were purchased from senteursdorient.com.

Faulty Goods

Any items which are received broken or faulty will be exchanged or refunded. Please contact the online sales department by email at sales@senteursdorient.com.

Hygiene

For reasons of hygiene, any toiletry item which has been opened for any reason may not be returned, unless faulty.

Sales Items

Goods purchased as sales items or special purchases may be exchanged or refunded with a store credit only if they are returned in their original condition during the same sale period with proof of purchase.

Special Orders

Specially ordered products can not be returned.

Online Returns Process

Please contact our online sales department sales@senteursdorient.com before your purchase return. We accepts returns within 60 days of your original purchase. There are just a couple of things to remember:

Please include the following information in your email request:

  • Your invoice number or a copy of the invoice.
  • Let us know if you would like a replacement or refund (shipping charges are not refunded). We will refund the amount directly to the credit card account used for the original order.
  • Please remember to include a daytime phone number where we may contact you if we have any questions.
  • If you would like an exchange, a shipping fee will be charged.
Return of products with a copy of the invoice:

Please enclose a copy of the invoice along with the product(s), and send your package to the following return address:

  • Senteurs d’Orient
  • Order Return
  • Senteurs d’Orient Building
  • Tal el -Zaatar, Dekouaneh 22262
  • El Metn, Lebanon
  • T: +961 1 689 455
  • F: +961 1 689 540